Privacy and personal information

Learn your rights and how the Department of Customer Service (DCS) handle personal information to meet our obligations under NSW privacy legislation.

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Privacy management in DCS

The DCS Privacy Management Plan (PMP) explains how we manage personal and health information under NSW privacy laws.

The PMP includes most business units within DCS which are not separate public sector agencies.

There is a list of agencies who have privacy management plans not covered by the DCS PMP.  

Privacy enquiries and complaints

If you have a complaint about privacy, you should contact the agency that holds your personal information first to avoid delays in the handling of your complaint. 

Access or correction of your personal information

You can ask the agency that holds your personal information for access to check accuracy. If it's incorrect, you can seek to have it amended.  

To access government information (rather than your own personal information), you may request it through Government Information (Public Access) Act 2009, explained in our Agency information guide

Data breaches

We explain our obligations to respond to data breaches, including notification to the Privacy Commissioner and affected individuals in our Data breach policy

We also have a public register of data breaches for listing data breaches when we cannot contact everyone involved in a notifiable data breach.

Privacy collection notices

We aim to provide a Privacy Collection Notice at the time we collect your personal information.

It is not practicable to do that for some systems so we have provided those collection notices here. 

These privacy collection notices are relevant for staff and others who use DCS systems:

  • Workplace surveillance for DCS workers and those using our systems
  • myCareer collection notice for the system we use to manage recruitment and onboarding

 

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