Policy document register
The Department of Customer Service (DCS) has a number of policies, procedures and guidance material that may impact on members of the public.
To access any of the below policies, procedures or guidance documents, please contact the DCS GIPA team on (02) 9219 3700 or email gipa@customerservice.nsw.gov.au.
Department of Customer Service
- DCS Records Management Policy
- Code of Ethics and Conduct
- Complaint Handling - Complaints about our service
- Conflicts of Interest Policy
- DCS Privacy Management Plan
- Managing Conflicts of Interest
- Compliance Management Framework
- Compliance Management Statement
- Fraud and Corruption Control Policy
- Fraud and Corruption Control Plan
- Gifts, Benefits and Bribes Policy
- Information and Data Governance Framework
- Information Risk Management Guide
- Policy Governance Framework
- DCS Public Interest Disclosure Policy (PDF 388.86KB)
- Corporate Purchasing Card Policy
- DCS Privacy Management Framework
- Property Plant & Equipment
Revenue NSW
- Revenue NSW Privacy Policy
- Revenue NSW Privacy Management Plan
- Payment plan policy
- Electronic duties returns (EDR): settlement policy
- Electronic duties returns (EDR): suspension/cancellation policy
- Hardship policy
- Legislation
- Revenue Rulings
- Commissioner’s practice notes
State Insurance Regulatory Authority (SIRA)
- SIRA Compliance and Enforcement Policy
- Correspondence handling policy
- SIRA Website Privacy Notice
- SIRA Privacy Management Plan
- DRAFT Regulatory complaints handling policy
- Disputes and complaints