Customer Service media releases

Browse media releases from the Department of Customer Service. 


NSW Government assisting customers following Optus data breach

27 Sep 2022

Service NSW and ID Support NSW are working closely with Transport for NSW to support affected Optus customers following the recent cyberattack on their computer system.

ID Support NSW campaigns for stronger pa55w0rds

29 Jun 2022

The NSW Government’s nation-leading unit for support in the face of identity crime is encouraging people across the State to use stronger passwords that would take identity thieves trillions of years to break.

The Future.NSW is bright

22 Apr 2022

What does a customer-centric government look like in 2030? This question, along with how to build a strong digital future will be at the forefront of the Future.NSW event, taking place on May 2.  

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