GIPA Act - NSW Fair Trading Information Access Form

If the information you are seeking is not available on this website and is not otherwise routinely provided by the department on request, use this form to formally apply for access to information.

On this page
Required field
Step 1 of 2
Step 1
Step 2

Your details

Title
Can't find your address?

Proof of identity

If you are seeking access to any personal information (including your own), you will need to provide proof of identity. Please provide a copy of one of the following:

Identity type
Maximum file size 2MB, only jpg, pdf, doc, docx file types allowed.
One file only.
2 MB limit.
Allowed types: jpg, pdf, doc, docx.
I am applying on behalf of:

Please attach authorisation from the other party, allowing NSW Fair Trading to release their personal and/or health and/or business information to you, as their nominated representative.

Attach supporting documentation Maximum file size 2MB, only jpg, pdf, doc, docx file types allowed.
One file only.
2 MB limit.
Allowed types: jpg, pdf, doc, docx.

Information requested

Consultation with third parties

We may need to consult with third parties before deciding on your application. Please indicate in the boxes below whether you consent to the release of the following information to any third parties. This information will assist any third parties to understand why you are seeking the information.

Do you consent to the release of your identity to any third parties during the consultation process?
Do you consent to the release of your client's identity to any third parties during the consultation process (if applicable)?

Disclosure log

If the information you have requested is released to you and would be of interest to other members of the public, details about your application may be recorded in the agency's disclosure log. This is published on the agency's website. No personal information will be published on the disclosure log.

Do you consent to this?

Processing charges

You may be asked to pay processing charges of $30.00 an hour for the time required to complete your application. If required, you will be advised in writing. Some applicants may be entitled to a 50% reduction of processing charges on the grounds of personal financial hardship, or if the information sought is of special interest to the general public. Note: The discount does not apply to the $30.00 application fee that is required to be provided upon completion of this form.

Do you wish to apply for discounted processing charges if further charges are applicable to the processing of your application?
Maximum file size 2MB, only jpg, pdf, doc, docx file types allowed.
One file only.
2 MB limit.
Allowed types: jpg, pdf, doc, docx.
Privacy collection notice

This form collects personal information. Please read the privacy collection notice for more information about how we handle your information.

NSW FAIR TRADING INFORMATION ACCESS FORM - PRIVACY COLLECTION NOTICE

1. Who we are

Your information is being collected by the Department of Customer Service (the Department) on behalf of the Commissioner for NSW Fair Trading. NSW Fair Trading gives priority to protecting the privacy of your personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).

If you have any questions about this document, or how we handle your personal information, you can contact our Privacy team using the contact details at the end of this notice.

2. Why we collect your personal information

NSW Fair Trading is collecting your personal information for the purposes of processing your formal application for information pursuant to Part 4 of the Government Information (Public Access) Act 2009 (the GIPA Act).

3. The kinds of information we collect

We may collect the following information:

  • Your full name and contact details (including your address, phone number and email address).
  • Proof of identity information, which may include your photo identity documents, like a passport, driver licence or Government issued identity card.
  • Third-party information, such as the name of the party who you act on behalf of (if applicable) and their authorisation
  • Details of the information being requested
  • If applying for a discount of the processing fees, proof of special interest and/or financial hardship, such as a pension card.
  • Supporting documentation
  • Additional personal information if it is required to process your access application or identify the information being sought. 

4. Failure to provide information

Your information is provided voluntarily, however, if you choose not to provide your information, we may be unable to process your application. 

5. How we may use this information

We may use the information we collect in the following ways:

  • To process your application for information under Part 4 of the Government Information (Public Access) Act 2009.
  • Internal administrative purposes, including liaising with you in relation to your application.
  • To support more informed policy making, program management, evaluation, research, and service planning as it can facilitate more efficient service delivery for residents and business in NSW.
  • Other directly related purposes.

6. Who we may share your information with

In accordance with Part 4 Division 2 of the GIPA Act, your access application may be transferred to another agency either in full or in part if the information being sought relates more closely to the functions of another agency. If required, your personal information will be disclosed during the transfer to allow the other agency to process your GIPA application. 

In accordance with Part 4 Division 3 of the GIPA Act, we may need to consult with third parties before deciding your GIPA application. We may disclose your identity as the GIPA applicant during third party consultation, if you consent to this on the GIPA application form.

We will not disclose your information to anybody else unless we are authorised or permitted to do so by law or where you have given consent. For further information, please see our Privacy Statement. 

7. Protecting your information

We will store and manage your information in accordance with the provisions of the PPIP Act. We have measures in place to help protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse.

We will only keep information for as long as we need it to fulfil the purposes we collected it for. After which, the information will be disposed of securely in accordance with the State Records Act 1998 and any other applicable legislation.

See our Privacy Management Plan for more information about how we handle your personal information.

8. Your rights

Subject to certain conditions, you have the following rights in relation to your personal information:

  • The right to request access to your personal information
  • The right to request correction of your personal information

If you wish to invoke any of the above rights, please contact us using the details below.

9. Contact us

If you would like to make a privacy enquiry or complaint, you can contact us at FTPrivacy@customerservice.nsw.gov.au. 

An application fee of $30.00 applies to all access applications. Processing cannot proceed until this fee is paid.

Download as PDF Print this page
Top of page