Associations complaints and enquiries

Find out how you can make an enquiry or complaint about an association.

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Know your rights

The Associations Incorporation Act 2009 limits our authority and we can only act when:

there is a serious risk to public trust and confidence in the sector, and
the concerns relate to an association’s compliance with the requirements of the Act.

We do not have the power to review or investigate complaints that are outside our powers.

If you have spoken to the association and have not resolved your complaint, you can lodge a complaint after reading making a complaint about an incorporated association fact sheet.

Generally, we will only act on concerns where:

there is a serious risk to public trust and confidence in the sector, and
the concerns relate to an association’s co-operative's compliance with the requirements of the Act.

If you cannot resolve your matter, submit your complaint by using our form.

If you are unable to find the information you need, you can call us on 1800 502 042 between 8:30am to 5pm on Monday to Friday.