Consumers warned not to deal with Ahmad Jaber trading as iScope Cleaning Services, Metro Cleaning, Sydney’s Best End of Lease Cleaning, Fantastic Cleaning and others

NSW Fair Trading Commissioner, Ms Natasha Mann, is warning consumers not to deal with Ahmad Jaber who trades and has traded using the below unregistered business names:

• iScope Cleaning and iScope Cleaning Services
• Metro Cleaning and Metro Cleaning Services
• Sydney’s Best End of Lease Cleaning
• Fantastic Cleaning or Fantastic Cleaners

Mr Jaber offers residential and commercial cleaning services across Sydney including end of lease cleaning services which he advertises as coming with a rental bond back guarantee.

Since 2019, NSW Fair Trading has received 83 complaints and 17 enquiries regarding the above businesses operated by Mr Jaber.

In 2023, NSW Fair Trading was contacted 34 times by consumers who reported that they paid Mr Jaber for cleaning services that were either not provided, not provided within the timeframe agreed or were not completed to a satisfactory standard. Most consumers also report that Mr Jaber fails to provide them with proof of payment, such as a tax invoice or receipt.

Mr Jaber has advertised his services via the business websites, on Gumtree and via websites such as Hipages and Service Seeking. Mr Jaber uses several aliases including Ahmad, Adam, Alex, Adam Jay, Alex Jay and AJ.

In addition to the complaints received, NSW Fair Trading has identified that the websites linked to the businesses operated by Mr Jaber including "iscopecleaning.com.au" and "metrocleaning.com.au" currently display and/or have previously displayed the NSW Fair Trading logo, the Real Estate Institute of NSW logo, and NSW Tenants Union logo without  approval from those organisations. NSW Fair Trading has also identified that some of the Gumtree advertisements published by Mr Jaber state that the businesses operated by him are “NSW Fair Trading recommended”.

Ms Mann is urging consumers, and renters in particular, to exercise caution when booking  cleaning services. Ms Mann is also reminding consumers that:

“NSW Fair Trading is an impartial regulator and we do not recommend businesses to the consumers of New South Wales. People who attempt to promote their businesses using the NSW Fair Trading logo or by implying that they are approved by NSW Fair Trading are doing the wrong thing and we will take necessary action against those found to be doing it.”

Anyone in NSW who has dealt with any of the businesses operated by Mr Jaber and are not satisfied with the service provided are urged to lodge a complaint via our website or at any Service NSW centre.