Consumers warned not to deal with Bloomex Pty Ltd

Commissioner for Fair Trading Ms Natasha Mann has warned consumers not to deal with Bloomex Pty Ltd trading as ‘Bloomex’ and https://bloomex.com.au/.

Bloomex is a registered Australian company, with its parent company based in Ottawa, Canada.

Bloomex is an online supplier of local and imported floral arrangements and gift baskets. Bloomex makes claims on its website that it is ‘Australia’s National Florist’ and offers ‘same day’ delivery service for orders placed before 1:00pm.

Ms Mann said the warning comes following a rise in complaints from consumers about not receiving pre-paid goods within a promised timeframe, receiving items that are materially different to what was advertised on the Bloomex website and receiving items that are of poor quality.

Consumers have reported finding it difficult to contact Bloomex to discuss delays and there does not appear to be an effective complaint handling process, making it difficult for urgent concerns to be resolved.

Bloomex appear not to offer appropriate financial redress to its customers unless NSW Fair Trading intervenes.

On 18 December 2022, the ACCC commenced its own proceedings against Bloomex in the Federal Court of Australia for alleged discount misrepresentations, misleading star reviews and total minimum price contraventions displayed on its website.

Customers who have dealt with Bloomex and are not satisfied with their interaction, are urged to lodge a complaint with NSW Fair Trading. You can lodge a complaint via our website or at any Service NSW centre.