Consumers warned not to deal with Viagogo

Consumers have been warned about using online ticket reseller Viagogo after NSW Fair Trading had received 187 consumer complaints, and 237 enquiries, about the Swiss-based ticket exchange platform.

Complaints to-date have included delayed delivery, events being cancelled, heavily marked-up prices, hidden fees, and failure to provide refunds.

Viagogo has also appeared on Fair Trading’s monthly Complaints Register eight times between November 2016 and July 2017, and was in the top five most complained about traders on five occasions.

Media release: Fair Trading warns consumers about ticket reseller Viagogo

Anyone in NSW who has dealt with any of the businesses operated by Viagogo and are not satisfied with the service provided are urged to lodge a complaint via our website or at any Service NSW centre.