Do not deal with Gtek Solutions

NSW Fair Trading Commissioner Rose Webb has issued a public warning to consumers not to deal with telemarketing company Gtek Solutions Pty Ltd, trading as ‘Gtek Solutions’ based in Sydney’s CBD.

Gtek Solutions business tactics include cold-calling consumers to sell printer ink cartridges and cleaning products.

We have received a number of complaints from people who report being pressured and harassed into accepting promotional office products. People are unaware they may be locked into an ongoing contract to purchase additional goods over several months and years into the future.

The business does not provide consumers with a written contract outlining any clear terms and conditions of the agreement, or their rights to a cooling-off period. Consumers are then issued an invoice demanding payment for the additional goods that they did not agree to purchase and have continued to receive.

The actions of Gtek Solutions may constitute breaches under the Australian Consumer Law regarding unsolicited consumer agreements.