Do not deal with SPG Consultants Pty Ltd which operates the website truwater.com.au using the business names Tru Water AU, Tru Water (Aust) and Tru Water
NSW Fair Trading Commissioner, Natasha Mann, has today warned Consumers not to deal with SPG Consultants Pty Ltd who trade using the website www.truwater.com.au and the business names Tru Water AU, Tru Water (Aust) and Tru Water (Tru Water).
The company supplies and distributes water filtration products, systems, and accessories to consumers in Australia via the website.
SPG Consultants Pty Ltd assumed management of the business from the previous Tru Filter Group Pty Ltd in 2019.
Since April 2020, Fair Trading has received 355 complaints and 164 enquiries concerning the website, the company and the business names. Consumers complain about delayed and partial delivery of orders, products substituted without customer consent and misrepresentation of goods advertised on the website.
Anyone who has dealt with SPG Consultants Pty Ltd, the website “truwater.com.au” or the business names Tru Water AU, Tru Water (Aust) or Tru Water and is not satisfied with their interaction is urged to lodge a complaint with NSW Fair Trading or call 13 32 20.