NSW Fair Trading prosecution leads to $100,000 wedding photographer fine and compensation
A wedding photographer and videographer who accepted payments from couples and failed to deliver the product has been convicted, fined $48,250 and ordered to pay $51,760 to compensate those couples.
After a NSW Fair Trading investigation, Emily Jayne Andres of Andres & Co was convicted of 15 breaches of Australian Consumer Law for accepting payment but not supplying goods or services in time or at all.
The offending occurred between March 2023 and February 2025, and saw couples pay for wedding video and photography services which were not provided. There were additional complaints about poor quality of work.
One couple paid $5,000 for a photographer and videographer package but Andres & Co failed to attend on the wedding day, while another couple paid $3,150 for a video package which was not delivered.
In December 2024, the NSW Fair Trading Commissioner issued a public warning telling consumers not to deal with Emily J Andres trading as ‘Andres and Co’ after receiving 68 complaints relating to the non-supply or partial supply of goods and services. To access the public warning, visit https://www.nsw.gov.au/departments-and-agencies/fair-trading/news/consumers-warned-not-to-deal-emily-j-andres.
The defendant has 28 days to appeal the decision.
Quotes attributable to NSW Fair Trading Commissioner Natasha Mann
"There is only one opportunity to capture a wedding day, and this trader has robbed many couples of that moment. While no monetary penalty can change that, I am pleased to see the trader being held to account by the Court."
"There were a number of consumers who came forward to NSW Fair Trading in relation to their experiences with Andres & Co, and we would like to thank them for sharing their stories and experiences with us and helping us achieve this outcome."