Viagogo AG operating through the website www.viagogo.com

Consumers are warned not to deal with Viagogo AG or purchase tickets through the ticket reselling platform it operates via the website https://www.viagogo.com.

Since 1 June 2018, Fair Trading has received 531 consumer complaints and 401 enquiries about the Swiss-based company, many of which relate directly to allegations of ticket scalping.

Other complaints received by Fair Trading allege that Viagogo AG has failed to supply consumers with tickets purchased by the date specified, issued consumers with tickets that differ from those advertised/purchased, made false and/or misleading representations about being an authorised ticket seller for certain events and failed to specify a single price for the tickets advertised for sale.

On 1 June 2018, new laws targeting ticket scalping were introduced in NSW making it an offence for a person to sell a ticket for more than 110% of the original supply cost of the ticket.

The Commissioner for Fair Trading, Rose Webb, is urging consumers to be cautious when dealing with off-shore businesses, particularly when it comes to purchasing tickets to events, noting that COVID-19 restrictions are easing and more ticketing events are available to consumers.

“When it comes to transactions between Australian-based consumers and off-shore businesses, it is imperative that consumers heed our warnings and refrain from doing business with international traders who refuse to comply with Australian law.”

Anyone who has dealt with Viagogo AG and is not satisfied with their interaction is urged to lodge a complaint with Fair Trading or call 13 32 20.