Feedback form - privacy collection notice

Who we are  

Your information is being collected by the Department of Customer Service (the Department) on behalf of the Commissioner for NSW Fair Trading. NSW Fair Trading gives priority to protecting the privacy of your personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act). 

If you have any questions about this document, or how we handle your personal information, you can contact our Privacy Team using the contact details at the end of this Notice.  
 

Why we collect your personal information  

NSW Fair Trading is collecting personal information for the purposes of facilitating the receipt and general handling of your feedback.  
 

The kinds of information we collect  

We may collect the following information:  

• Your name and contact details (phone number and email)   
• Details about your feedback, including whether you have had a previous interaction with Fair Trading, how you interacted with the agency (if applicable) who you liaised with and your reference number
• Additional personal information if it is required to process and handling your feedback. 
   

Failure to provide information  

Your information is provided voluntarily however if you choose not to provide your information, we may be unable to deal with your feedback.  
 

How we may use this information  

We may use the information we collect in the following ways:  

• To respond to/action your feedback
• Internal administrative purposes, including liaising with you in relation to the feedback and in relation to compliance, investigations, and enforcement of the Fair Trading Act 1987.
• To support more informed policy making, program management, evaluation, research, and service planning as it can facilitate more efficient service delivery for residents and business in NSW.  
• Other directly related purposes.  
   

Who we may share your information with  

We will not disclose your information to anybody unless we are authorised or permitted to do so by law or where you have given consent. Our Privacy Statement describes when this may occur.  
 

Protecting your information  

We will store and manage your personal and health information in accordance with the provisions of the PPIP Act. We have measures in place to help protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse.   

We will only keep information for as long as we need it to fulfil the purposes we collected it for. After which, the information will be disposed of securely in accordance with the State Records Act 1998 and any other applicable legislation.  

See our Privacy Management Plan for more information about how we handle your personal information.  
 

Your rights  

Subject to certain conditions, you have the following rights in relation to your personal information:  

• The right to request access to your personal information  
• The right to request correction of your personal information  

If you wish to invoke any of the above rights, please contact us using the details below.