Trust account registration - privacy collection notice

Who we are

Your information is being collected by the Department of Customer Service (the Department) on behalf of the Commissioner for NSW Fair Trading. NSW Fair Trading gives priority to protecting the privacy of your personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).

If you have any questions about this privacy collection notice, or how we handle your personal information, you can contact our Privacy team using the contact details at the end of this notice.

Why we collect your personal information

NSW Fair Trading is collecting information for the purposes of processing a trust account registration form, issuing a unique identifying number, and supporting the establishment and maintenance of a trust account in accordance with the Property and Stock Agents Act 2002 and the Property and Stock Agents Regulation 2022.

The kinds of information we collect 

We may collect the following information:

• licence number
• email address
• additional personal information if it is required to process the form.

Failure to provide information

Personal information is provided voluntarily, however if you do not provide information, we may not be able to process this form and issue a unique identifying number.

How we may use this information

We may use the information we collect in the following ways:

• to process your form, issue a unique identifying number, and support the establishment and maintenance of a trust account in accordance with the Property and Stock Agents Act 2002 and the Property and Stock Agents Regulation 2022.
• internal administrative purposes, including liaising with you in relation to the form and in relation to compliance, investigations, and enforcement of the Property and Stock Agents Act 2002, Property and Stock Agents Regulation 2022 or Fair Trading Act 1987
• to support more informed policy making, program management, evaluation, research, and service planning as it can facilitate more efficient service delivery for residents and business in NSW
• other directly related purposes.

Who we may share your information with

If required, we may make enquiries and exchange information with other NSW government agencies (including the NSW Police Force), or other States, Territories and/or the Commonwealth for the purpose of processing the form and for compliance purposes. We may disclose your information for these purposes.

We will not disclose your personal information to anybody else unless we are authorised or permitted to do so by law or where you have given consent. Our Privacy Statement describes when this may occur.

Digital NSW

We are partnered with Digital NSW (part of the Department of Customer Service) who assist us with our business operations by providing software and storing data on our behalf. Digital NSW have a Privacy Statement  which outlines how they look after this data.

Protecting your information

We will store and manage personal information in accordance with the provisions under the PPIP Act. We have measures in place to help protect personal information from loss, unauthorised access, use, modification, disclosure, or other misuse.

We will only keep information for as long as we need it to fulfil the purposes we collected it for. After which, the information will be disposed of securely in accordance with the State Records Act 1998 and any other applicable legislation.

See our Privacy Management Plan for more information about how we handle personal information.

Your rights

Subject to certain conditions, individuals have the following rights in relation to their personal information:

• the right to request access to their personal information
• the right to request correction of their personal information

If you wish to invoke any of the above rights, please contact us using the details below.

Contact us

If you would like to make a privacy enquiry or complaint, you can contact us at FTPrivacy@customerservice.nsw.gov.au.