Spotlight on the new Transit Lounge at Nepean Hospital
Nepean Hospital is set to enhance patient flow and improve the patient experience from arrival through to discharge with the introduction of a dedicated Transit Lounge.
The purpose-built space, located close to the main entry, will provide a comfortable, clinically supported environment for patients moving into and out of hospital, helping to improve patient flow across the facility.
Equipped with beds, recliner chairs and appropriate medical support, the lounge will cater for patients who are medically ready to leave inpatient wards, as well as those awaiting admission, transfer or transport, allowing them to continue receiving care in an appropriate setting.
Deputy Director of Nursing and Midwifery, Carmel Zucak, said the new space will deliver benefits for both patients and staff.
“The Transit Lounge is about improving the Models of Care and giving patients a better experience while they’re waiting,” Ms Zucak said.
The facility will support patients from most specialties, including surgical and cardiology services, while paediatric and obstetric patients will continue to receive care in specialised environments suited to their needs.
By providing a dedicated area for patients waiting for discharge, transport home or transfer to aged care or other health facilities, the Transit Lounge will free up inpatient beds sooner, reduce pressure on Emergency Department waiting areas and treatment spaces, and improve the overall experience for patients and carers.
“It gives us the ability to transfer patients while they’re waiting for the final part of their care journey. That helps free up beds sooner and supports access for incoming patients,” Ms Zucak said.
The Transit Lounge will also provide a more suitable alternative to waiting in the Emergency Department.
“At the moment, patients often come through ED, which can be a challenging and very busy space,” Ms Zucak said.
“With the Transit Lounge, patients will have a calmer place to wait for their bed or for treatment to begin, and it means we can start their care earlier.”
Access and Demand Manager, Chaw Khaing, said the new space has been thoughtfully designed to improve comfort, privacy and accessibility for patients.
“Located close to the main entry and large drop off zone, it will be a spacious, airy and welcoming environment,” Ms Khaing said.
“We’ll also have more private spaces with curtains between areas so patients can feel comfortable while they wait.”
For staff, the Transit Lounge will provide a dedicated workspace for the first time. Its location will also improve access to educators and discharge teams, supporting greater collaboration and enhancing clinical support.