Patients, carers and visitors in Hunter New England

healthdirect Symptom Checker

In the case of a health emergency, you should call Triple Zero (000), but for other health concerns, healthdirect is an excellent source of assistance. Call the healthdirect helpline on 1800 022 222, to receive health advice from registered nurses at any time of day or night.

healthdirect provides trusted online information about a huge range of health issues, including conditions, symptoms, treatments, the health services and more.

The healthdirect Symptom Checker will guide you to understand your symptoms and provide advice on if you should see a local GP, manage the condition at home, or go to an emergency department.

Visit the healthdirect Symptom Checker

What to expect in hospital

During your hospital stay

Patient safety

Patient privacy

Make a payment

We've made it easy for you to pay for services provided by Hunter New England Local Health District.

If you have an invoice number

Use our secure payment portal. Simply enter your invoice number and select the facility you're paying for.

If you don't have an invoice

Please use the secure non-invoice payment portal for payments without an invoice. This includes overseas patients and self-insured private patients. Make sure to select the correct facility

Raise It - worried you or a loved one is getting worse?

You know yourself or your loved one best. If you're concerned, follow the Raise It process.

Support for carers

Anyone can be a carer at anytime and we're here to help you through the journey.

Our carer support program assists carers and families with useful information and resources. Learn more about how we support carers.

Learn about our carer support program

A young woman supporting an elderly lady

Feedback

We aim to provide you with the best health care possible. We welcome your feedback so we can better understand what is working well and how we can improve our services.

After being treated at one of our facilities, you can request a copy of your medical records.

Leave your feedback

Smoke-free policy

All our hospitals and locations are smoke-free. Smoking or vaping anywhere on the grounds may result in a $300 fine. View our policy.

Contact Hunter New England LHD

We welcome your questions, feedback, compliments, and information requests. Contact us, and we'll be happy to assist you. Your input is important to us.