Feedback or complaints
Find out where to direct your feedback or complaint to Homes NSW, your community housing provider or get in touch with the Aboriginal Housing Office (AHO).
For tenants of Homes NSW managed properties
You can provide feedback or make a complaint by:
- contacting your local housing office
- contacting the Homes NSW Client Feedback Unit
- Phone: 1300 652 488, 9 am - 4:30 pm, Monday - Friday
- Email: feedback@homes.nsw.gov.au
- Mail: client feedback form to Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871
- using the MyHousing app
- using National Relay Service for people who are deaf or have a hearing or speech impairment
- calling TTY phone: 133 677 9 am - 5 pm, Monday - Friday.
For tenants of community housing managed properties
Contact your community housing provider if you need to give feedback or make a complaint.
If your tenancy is managed by a Housing Pathways community housing provider, you can provide feedback or make a complaint by contacting your local housing office.
The contact details for all registered community housing providers can be found at:
- NRSCH National Provider Register
- NSW Local Scheme Provider Register (open the document and press Ctrl-F to search).
More about living in community housing.
For tenants of the Aboriginal Housing Office
If you are an Aboriginal Housing Office (AHO) tenant, please contact the AHO by:
- phone: 1800 727 555
- email:enquiries@aho.nsw.gov.au
- using the AHO complaints form or visiting your nearest AHO office: AHO office locations and complaints form.
If your tenancy is managed by a Housing Pathways provider, you can provide feedback or make a complaint by contacting your local housing office.