Information for landlords and agents

Rentstart Bond Loan

Rentstart Bond Loan is an interest-free loan for eligible clients to help start a tenancy in the private rental market.

How does my future tenant apply for a Bond Loan?

To apply for a Bond Loan they need to:

complete the Rentstart Bond Loan application.

send you the property information form to complete. This form includes your details as the agent or landlord, details about the property, the lease length, and other relevant information.

request for you to sign and date the form

return the completed form to their local Homes NSW office to be assessed.

For more information, visit  Rentstart Bond Loan online help page.

What happens next?

If they are approved:

we’ll confirm the property details with you
you’ll receive either:
- an electronic Bond Loan code to lodge the bond online through NSW Fair Trading, or
- a Rental Bond Lodgement Form to lodge the bond using a paper form.
If only part of the bond is approved, your tenant must pay the remaining amount either to you or through the online bond portal.

How do I lodge the bond?

lodge the completed bond form and any additional tenant payment with the Rental Bond Board
We will transfer our share of the bond directly to the Rental Bond Board.

What happens if I don’t lodge the bond on time?

Bond codes and lodgement forms expire after 3 months if they’re not used.

How is the loan paid back?

the Bond Loan is interest free
the tenant repays their loan directly to Homes NSW
payments are usually made every 2 weeks
payments are spread over 12 or 18 months based on the tenant’s rent and income
if there is no claim on the bond at the end of the tenancy, any repayments made will be refunded to the tenant
if the tenant pays their loan back early we remove our interest in the bond
this means the tenant can claim their share of the bond from the Rental Bond Board when their lease ends.

How do I make a claim against the bond?

You can make a claim through NSW Fair Trading, like any other rental bond
we may ask for more information about the claim if required under the Residential Tenancies Act 2010.

What if my tenant needs more help?

In some cases, we may be able to help your tenant with extra payments including:

Advance Rent for a new tenancy
help to pay rent and water arrears.

Payments are made directly to your bank account by electronic funds transfer (EFT).

If your bank details are not already registered with us you can complete an EFT form  so we can pay you.