How Tenancy Assistance works
Tenants renting in the private market can apply for Tenancy Assistance once in a 12-month period. The maximum amount of assistance cannot be more than the equivalent of 4 weeks’ rent. Most clients will receive less than this. We will encourage you to agree on a repayment plan with the tenant where possible.
Tenancy Assistance is not a loan and does not have to be repaid.
Tenants can apply for Tenancy Assistance at their local Homes NSW office or participating community housing provider.
Landlord or agent’s roles and responsibilities
Tenants must have an agreement with you to continue the tenancy for up to 12 months to be eligible for Tenancy Assistance.
Your tenant will also need evidence of the arrears to apply for Tenancy Assistance. This evidence could include:
- written notification of rent and/or water arrears e.g. letter or statement of account
- Notice of Termination.
If your tenant is approved for Tenancy Assistance, we will pay the amount directly to your bank account.
Find out more about Tenancy Assistance
You can find out more by calling the Housing Response Centre on 1800 422 322.