Who we are
Investment NSW is part of the Premier’s Department, which supports a high-performing public sector and helps deliver major projects and state priorities.
The department:
- coordinates cross-government initiatives and crisis responses
- delivers election commitments
- champions Aboriginal voices across the sector.
Learn more about the Premier’s Department
What Investment NSW does
We help grow the NSW economy by connecting business, government and markets. Our services include:
- attracting investment and talent to focus sectors
- helping businesses export to global markets
- supporting startups, research and innovation
- managing transactions to deliver whole-of-government outcomes
- producing research to support better decision-making.
Our values
Integrity
- Act fairly and professionally.
- Put the public interest first.
- Take responsibility, showing leadership and courage.
Trust
- Respect others and build mutual understanding.
- Provide clear, apolitical advice.
- Uphold the law, institutions of government and democratic principles.
Service
- Put customer needs at the centre.
- Be responsive and reliable.
- Help solve problems efficiently.
Accountability
- Take responsibility for our actions.
- Be transparent and use public money wisely.
- Recruit and promote employees fairly.
Our Codes of Ethics and Conduct
As NSW Government employees, we are expected to act ethically, fairly and lawfully. Staff must comply with the following codes of conduct:
- NSW Government Code of Ethics and Conduct (PDF 1.32MB)
- Premier’s Department and Cabinet Office Code of Conduct
Privacy and customer commitments
We’re committed to protecting your privacy and placing customers at the centre of everything we do. To learn more, visit:
Respectful customer behaviour
We expect respectful behaviour from everyone. This includes:
- treating staff and others with courtesy
- listening so we can help you
- not filming or recording without consent.
If behaviour becomes aggressive or abusive, we may:
- end a phone call
- ask someone to leave
- report the behaviour to police.
In more serious or repeated cases, we may issue formal notices, including:
- Warning letters – Explain that behaviour has been unreasonable and outline potential consequences.
- Restriction letters – Direct a customer not to contact or visit Investment NSW without written approval.
Restrictions remain in place until lifted in writing by an authorised officer.
Complaints and feedback
Your feedback helps us improve our services.
To give feedback or make a complaint, you can:
- Use the online form
- Call 13 77 88
- Visit a Service NSW Service Centre
- Write to:
Customer Resolution Coordinator
GPO Box 7057
Sydney NSW 2001
Complaints may be handled under the External Complaints Handling Policy.