Contact Local Land Services
There are several ways you can contact Local Land Services if you have a question, want to give feedback or make a suggestion. We keep our customers at the heart of what we do and use your feedback to improve our services.
Online customer enquiry form
You can use our online customer enquiry form to ask a question or update your details. All online enquires will be responded to promptly within working hours by return email or phone call.
Send an email
Submissions from our online enquiry form go direct to your local customer service team or relevant staff member. If you prefer, you can contact your region via email:
- Central Tablelands - admin.ct@lls.nsw.gov.au
- Central West - admin.centralwest@lls.nsw.gov.au
- Greater Sydney - gs.service@lls.nsw.gov.au
- Hunter - admin.hunter@lls.nsw.gov.au
- Murray - admin.murray@lls.nsw.gov.au
- North Coast - admin.northcoast@lls.nsw.gov.au
- Northern Tablelands - enquiry.northerntablelands@lls.nsw.gov.au
- North West - admin.northwest@lls.nsw.gov.au
- Riverina - admin.riverina@lls.nsw.gov.au
- South East - enquiry.southeast@lls.nsw.gov.au
- Western - admin.western@lls.nsw.gov.au
Media enquiries
For general media enquiries, please email us via media@lls.nsw.gov.au
Or subscribe to receive our media releases.
Subscribe to our newsletters
Sign up to your regional newsletter to be the first to hear about events and opportunities.
Give feedback or make a complaint
The satisfaction of our customers is extremely important.
Our goal is to deliver high quality customer service and provide useful information, resources and services.
We encourage our customers to provide feedback on what we are doing well and what we can do better so we can keep improving the quality of our services.
There are several ways you can give feedback:
- call us on 1300 795 299 during business hours
- speak with staff at any LLS office
- email your local LLS office
- scan the MyView survey QR code in one of our offices or in a staff email signature
- write to your nearest LLS office.
- state that you are making a complaint
- outline the nature of your complaint in as much detail as possible with dates, locations and people involved
- clearly communicate your key concern and the outcome you would like to see
- make sure the information you provide is factually correct.
You can remain anonymous if you like. If making your complaint directly to an LLS staff member, please let them know that you do not want to be identified.
When making a complaint, LLS staff will observe the NSW Government’s 6 commitments for effective complaint handling:
- respectful treatment
- information and accessibility
- good communication
- taking ownership
- timeliness
- transparency.
Any information you provide will be reviewed and assigned to an appropriate staff member to ensure your complaint is handled correctly. Our staff will try to resolve the issue as quickly as possible. More complex issues may be escalated to a senior staff member who will provide you updates as they work towards a resolution.
LLS frontline staff can resolve most complaints quickly. Some complaints will require additional time and resources. If your complaint requires escalation, we will provide an estimated timeframe for your complaint to be resolved.
All complaints will be acknowledged within 5 working days and most should be resolved within 30 working days.
Your personal information will be treated confidentially and is protected under Federal and State legislation, such as the Privacy and Personal Information Protection Act 1998.
The information that you provide on LLS or its staff will be used for further analysis and to improve the services we provide and how we deliver them.
If you are unhappy with the outcome of your complaiiant, you can request an internal or external review of your case. Please inform the person who you have been in contact with during the process and let them know you would like a review.
Find information from Local Land Services
Get advice or find the services and information you need from Local Land Services.
Our website is moving to nsw.gov.au. During the change, you might find the information you are looking for at lls.nsw.gov.au