Local Land Services (LLS) is committed to:
- customer service excellence
- receiving feedback from our customers, including complaints, to improve our service offering
- ensuring fairness, consistency and transparency in dealing with customers
- protecting the safety and wellbeing of LLS employees and applying a risk-based approach to aggressive customer behaviour
- ensuring that any decisions regarding limiting customer access to LLS services is sound and defensible.
This policy applies to all Local Land Services employees (ongoing, temporary, and casual and those on secondment to the agency), contractors engaged to perform work for or on behalf of LLS; and all LLS board and committee members. All LLS employees are required to comply with this policy as described in the Code of Ethics and Conduct Policy. Failure to comply may result in disciplinary action.
