Long Service Corporation customer commitments
Learn about our customer commitments and how we will treat you with respect when delivering services that meet our standards when you interact with us.
How we work with you
Whenever you interact with the Long Service Corporation, you can expect us to:
- treat you fairly, with respect and politeness
- offer accurate, consistent information and choices
- deliver a service that is prompt and dependable, meeting our service standards
- make accessing our services straightforward
- handle your information lawfully.
For a better customer experience, we ask that you:
- provide relevant and precise information
- let us know when things change
- communicate openly and honestly
- work together with our staff
- treat our staff politely, in ways that are not threatening or abusive.
We value all feedback. Use the feedback tool on our website or our feedback form.
We are bound by the Department of Customer Service Code of Ethics and Conduct.