Our promise
The Natural Resources Commission (NRC) aims to offer a professional and helpful service to our customers and stakeholders. We will work to understand and respond to their needs, and provide opportunities for engagement. We will continually improve our service by welcoming suggestions and seeking feedback.
Our customer service goals
We are committed to providing easy to access services and information to all our customers and stakeholders. We will:
- be accessible
- communicate clearly
- be accurate and consistent
- be responsive, completing actions in a timely manner
- be fair and impartial
- be professional and respectful
- be open and transparent
- listen and act on your feedback.
We value your feedback
We aim to continually improve the quality of services we provide and appreciate any feedback. Your feedback helps us to understand what is important to you and helps us to meet your needs. We will ensure that you can contact us in a way that suits you and aim to clearly explain our decisions and actions. You are most welcome to contact us to provide compliments, complaints or feedback.
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