Feedback highlights exceptional care in Nepean Blue Mountains Local Health District

The results were revealed in the latest Bureau of Health Information’s Adult Admitted Patient Survey 2024, which asked patients admitted to hospital about their experiences across a range of important aspects of care.

NBMLHD Chief Executive Brad Astill said the survey results are a welcome reflection of the District’s focus on creating positive experiences and meaningful outcomes for patients and caregivers.

“These achievements are the result of a tremendous team effort, and I want to acknowledge the dedication of every staff member who consistently step up to deliver exceptional care for our community,” Mr Astill said.

“I’m incredibly proud of their commitment and these outcomes are a true reflection of that.”

The District’s dedicated health professionals received high ratings from their patients.

Almost all surveyed patients (96 per cent) rated the nurses who treated them as ‘very good’ or ‘good’, and a similarly high proportion (92 per cent) rated the doctors who treated them as ‘very good’ or ‘good’.

“It’s encouraging to see such strong results across the District. The feedback from our patients and their caregivers is welcomed by staff and inspires them to continue to deliver compassionate care,” Mr Astill said.

“While we’re pleased with the survey results, there’s always room to grow. This survey will be instrumental in guiding us toward even better service delivery and improving the overall experience for our patients.”

Individual hospital results

Blue Mountains District ANZAC Memorial Hospital

Blue Mountains District ANZAC Memorial Hospital performed significantly higher than the state average across a number of surveyed areas.

Patients praised the effective communication of staff, all (100 per cent) patients surveyed said health professionals were kind and caring, and almost all (99 per cent) said they were treated with respect and dignity.

Patients also felt involved in the decision-making process of their care, with 94 per cent feeling involved in decisions about their discharge.

Lithgow Hospital

Lithgow Hospital backed up its incredible 2023 survey results, with another strong performance in 2024 across multiple topics.

Most patients surveyed (87 per cent) said they would speak highly of their hospital experience to their friends and family.

Compassion, respect and kindness also scored positively with almost all patients (99 per cent) indicating staff were polite and welcoming on arrival, and were treated with dignity and respect during their hospital stay.

Hawkesbury District Hospital

Patients at Hawkesbury District Hospital were pleased with their overall care and treatment, with most patients (93 per cent) saying it was ‘very good’ or ‘good’.

Almost all surveyed patients (95 per cent) rated the nurses who treated them as ‘very good’ or ‘good’, and a similarly high proportion (94 per cent) rated the doctors who treated them as ‘very good’ or ‘good’.

Nepean Hospital

At the District’s largest hospital, most patients (96 per cent) agreed the care provided by nursing staff was ‘very good’ or ‘good’.

Compassion, respect and kindness was noted as a postive at the hospital, with many patients saying they felt staff were polite and welcoming upon arrival (97 per cent) and that their cultural beliefs were respected (94 per cent).