Making a complaint

If you would like to submit a complaint, you can contact us via email. We will respond promptly to understand and deal with your issue.

We ensure complaints are promptly and properly dealt with.

We are committed to responding to external complaints fairly, efficiently and effectively. Our external complaint management system is designed to:

  • enable RA to respond to issues raised by people making complaints in a timely and effective way
  • strengthen accountability
  • enhance public confidence in our administrative processes
  • provide information that can be used by NSW Reconstruction Authority to deliver quality improvements in our services.

Please submit a complaint by emailing us: governance@reconstruction.nsw.gov.au

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