21%
of survey respondents reported accessibility challenges including complex language and unclear navigation.
48%
This increases to 48% for Aboriginal and Torres Strait Islander respondents and 47% for people with disabilities.
34%
of surveyed people rely on family or friends to navigate inaccessible services.
Statistics valid at January 2025.
Initiatives
- Create the digital inclusion standard for NSW to guide accessible design and delivery for government agencies.
- Develop accessibility guidelines for NSW Government public consultations.
- Embed digital inclusion practices into local council planning processes.
- Embed digital accessibility requirements into government procurement processes.
- Promote the importance of digital accessibility through an awareness campaign.
- Develop resources to build digital accessibility awareness across NSW Government agencies.
More information about the accessibility pillar is in the strategy.
I feel like a burden, embarrassed, self-conscious and sorry that I’m desperate for help. I’d rather be able to do it myself.
Person with disability, Sydney NSW