Digital trust and safety pillar

Aims to help people use digital networks, devices and services in a secure and safe way.

An older Indian couple smiling and waving at a tablet computer

Outcome

People feel safe and secure online

Action

Continually raise awareness of how to navigate cyber security and privacy, while monitoring public trust in digital government services


83%
of survey respondents have experienced scams, privacy breaches, or harassment online.
92%
of Aboriginal and Torres Strait Islander respondents reported encountering online scams.
68%
of LGBTIQ+ respondents and 60% of respondents with a disability have experienced an online privacy breach.

Statistics valid at January 2025.


Initiatives

  • Develop a digital trust measurement framework to measure public trust in NSW digital government annually.

  • Launch a multilingual cybersecurity awareness campaign to raise awareness about scams and data recovery.

  • Continue supporting Cyber Security NSW programs to protect against breaches.
  • Promote the inclusion of cybersecurity and privacy in community skills training.
  • Promote existing self-paced learning modules on cyber safety through an online program.
  • Provide privacy information statements in accessible formats and multiple languages. 

More information about the digital trust and safety pillar is in the strategy.


I only use the internet for work. I don’t trust it for anything else because of all the scams.

Sydney resident with a disability.
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