How the PSN keeps a small town afloat when it floods
For the small riverside town of Wisemans Ferry, staying connected during a disaster isn’t just important – it’s lifesaving. When floodwaters cut roads, stop ferries and knock out power, isolation can happen fast. That’s when NSW Telco Authority’s Public Safety Network plays a critical role, keeping communities connected during emergencies. More than technology, it becomes a lifeline.
Here, NSW Telco Authority Senior Communications Advisor and NSW Rural Fire Service volunteer Kim Brownlie reflects on how the PSN helped her community weather some of the worst floods in recent memory.
Expanding the network that helps save lives
Every day, emergency workers rely on clear, secure communication to protect people and communities. Through the Critical Communications Enhancement Program, NSW Telco Authority is expanding the NSW Public Safety Network – helping first responders reach more people, faster, and saving lives in the process.
Bushfires, floods and major storms put lives at risk – and in those moments, communication becomes the backbone of emergency response. First responders need secure, reliable channels to coordinate their response efforts, protect lives and keep communities safe. If radios fail or agencies can’t talk to one another, the consequences can be life-threatening.
Keeping people connected during disasters
When disaster strikes, reliable communication can be a lifeline – yet it’s often the first thing to fail. To close this gap, NSW Telco Authority has delivered a fleet of broadband Cells on Wheels (COWs) – a first for the NSW Government. These mobile units deliver emergency wi-fi to disaster-affected areas, helping people stay connected to information, support and each other when they need it most.
Major flood and bushfire inquiries have repeatedly highlighted the loss of mobile and internet services as one of the most serious challenges communities face during disasters. When commercial networks go down, people can be cut off – unable to call for help, receive warnings, access vital information or contact loved ones. Emergency services also rely on communications to coordinate their response, and network failures can compromise their ability to act quickly and effectively.
