What is digital inclusion?

Digital connectivity serves as a foundational component, ensuring that everyone has the means to access the internet. However, connectivity alone is not enough.  

Affordability of internet, devices and services is equally important. This includes the cost of devices and internet services, which must be within reach for all individuals to enable their full participation in the digital realm. 

Digital ability, or digital literacy, is another component. It involves equipping individuals with the skills needed to effectively navigate and use online resources and connect to the internet. Without these skills, even those with connectivity and affordability may struggle to make the most of digital opportunities. 

Accessibility of digital services and resources is also essential for removing barriers. Designing or buying digital tools and platforms with accessibility in mind ensures everyone can engage with and benefit from the digital experience, regardless of their abilities, age, background or circumstances. 

Digital trust and safety is also vital for enabling people to participate online. Supporting people with the skills and tools to engage online in a safe and secure way builds confidence and encourages broader digital participation.