Operational expenditure review: Insurance and Care NSW (icare)

NSW Treasury has conducted a high-level review of the efficiency, effectiveness and appropriateness of icare’s operational expenditure. The review focuses on icare’s net cost of services (NCOS) – those controllable business costs incurred by icare to deliver its different insurance and care schemes on behalf of the community and government. icare’s underlying commercial model and overall net expenses (including claims handling expenses incurred by its insurance and care schemes) were beyond the scope of this review.