Photographer Kyal Dorsett. free license
What we can help with
We connect people to a range of community health services, including:
- Aboriginal health services
- aged, chronic and complex care
- audiometry
- cancer care
- cardiac and pulmonary rehabilitation
- care navigator
- child and family nursing
- community nursing
- continence nursing
- diabetes education
- dietitian
- fall prevention
- immunisations
- McGrath breast care nurse
- nurse practitioners
- occupational therapy
- palliative care
- physiotherapy
- sexual health
- social work
- speech pathology
- Transitional Aged Care Program (TACP)
- women’s health.
Frequently asked questions
Find answers to common questions about referrals, including what to include, how to submit and next steps.
You can refer yourself to many community health services.
Some services need more information about your health before your appointment. This may include a referral from your GP or another health professional.
If you are not sure, call 1800 999 880 and we will let you know what you need.
Yes. You can refer yourself, a family member or someone you care for.
You can:
- download and complete the referral form, or
- call us and we will help you
- Download the referral form (PDF 704.92KB)
- Complete the form
- Email it to SNSWLHD-CommunityIntake@health.nsw.gov.au
Or call 1800 999 880 for help.
If your situation is urgent, tell us when you call or include this in your referral.
Tips for referrers
- Provide the patient’s full name, date of birth and medical record number (MRN). Also include their current address.
- Check and include the best phone number for the patient or their nominated carer or support person.
- Central Intake may need to contact you to clarify the referral. Include your name, role and contact number.
- Clearly state the service requested, for example physiotherapy, occupational therapy or women’s health. Provide information using the ISBAR format where possible.
- Do not include multiple patients in the same email. Referrals with more than one patient will be returned and will need to be resubmitted separately.
- Include keywords in the subject line that reflect the referral type and priority. If the referral needs action within 24 hours, mark it as “Priority Processing”.
- Save your referral form as a PDF and email it to SNSWLHD-CommunityIntake@health.nsw.gov.au. You will receive a confirmation email.
Call 1800 999 880.
We can:
- help you work out what support you need
- connect you to the right service
- explain your options
Some services need to be contacted directly, including:
- mental health
- alcohol and other drugs
- My Aged Care
- oral health
- Hospital in the Home and inpatient admissions
See the Services not referred through Central Intake section for contact details.
Call 1800 999 880 and follow the prompts. Have your details ready so we can find your referral.
Timeframes can vary depending on the service you need. If your situation is urgent, tell us when you call or include this in your referral.
You'll be asked to select your region from the list below.
Coastal Network
- Bega Valley (South East Regional Hospital, Pambula, Eden)
- Eurobodalla (Batemans Bay, Moruya, Narooma)
Inland Network
- Snowy Mountains (Cooma, Jindabyne, Bombala)
- Southern Tablelands (Goulburn, Crookwell, Yass)
- Queanbeyan (Queanbeyan, Braidwood).
Services not referred through Central Intake
The 1800 011 511 Mental Health Line is NSW Health's 24/7 statewide phone service which links people with NSW Health mental health services. It is a free service.
My Aged Care can help you find and access government-subsidised Australian aged care services. You can call My Aged Care on 1800 200 422.
For enquiries or to make a dental appointment you can phone 1800 679 336, Monday to Friday, 8am to 4:00pm (excluding public holidays) or Live Chat with our team.
Southern's Hospital in the Home (HITH) service provides acute clinical care in the home, in clinic settings, and through virtual appointments.
To arrange a transfer or direct admission to one of our hospitals or our Hospital in the Home service, call our District Patient Flow Unit on 1800 999 880.
Find out more about Hospital in the home in Southern NSW
Southern's District Patient Flow Unit coordinates patient movements between hospitals in Southern NSW Local Health District, and to or from hospitals outside our district.
The unit manages transfers, coordinates conference calls between referring and accepting clinicians, confirms bed availability, and books patient transport so care is timely and safe.
To arrange a transfer or direct admission to one of our hospitals or our Hospital in the Home service, call 1800 999 880.
Service contact
| Service | Phone | |
|---|---|---|
| Central Intake service | 1800 999 880 | SNSWLHD-CommunityIntake@health.nsw.gov.au |
Free call phone operates 8:30am - 4:30pm Monday to Friday. Email is preferred for written referrals - please include your referral reason in the subject line.
Find a health service
Use our Service Directory to find a health service near you.