What is REACH?
REACH stands for Recognise, Engage, Act, Call, Help is on its way. The REACH program was developed by the NSW Clinical Excellence Commission (NSW CEC).
It is an easy-to-use system that helps patients, carer/s, and families to escalate their concerns with staff about worrying changes in a patient's condition.
We encourage you to first raise your concerns directly with your nurse or doctor. If you remain worried after speaking with them, REACH provides you with more options to escalate your concerns further.
Our staff support your decision to call REACH. We understand that you, your carers and families can recognise the early signs when 'something is not right'. We want you to be involved and work with us to keep you or the person you care for safe.
Learn more about the REACH system.
Making a REACH call at Southern
(R) Recognise
You may recognise a worrying change in your condition or in the person you care for.
(E) Engage
Engage (talk) with the nurse or doctor. Tell them your concerns.
(A) Act
Ask the nurse in charge for a clinical review. This should occur within 30 minutes.
(C) Call
If you are still worried call a REACH number. You can use your bedside phone or ask for a ward phone. You can also use your own phone.
| Hospital | REACH Phone Number |
|---|---|
| Batemans Bay District Hospital | 6150 7942 |
| Braidwood Multi Purpose Service | 0498 878 192 |
| Bombala Multi Purpose Service | 0477 399 972 |
| Cooma Hospital & Health Service | 0477 399 972 |
| Crookwell District Hospital | 0498 878 192 |
| Delegate Multi Purpose Service | 0477 399 972 |
| Goulburn Base Hospital | 0498 878 192 |
| Hospital in the Home | 1800 999 880 |
| Moruya District Hospital | 6150 7942 |
| Pambula District Hospital | 0457 542 812 |
| Queanbeyan District Hospital | 0428 113 393 |
| South East Regional Hospital (Bega) | 0457 542 812 |
| Yass District Hospital | 0498 878 192 |
| Mental Health Services | 6150 7590 |
If you are calling from the hospital bedside or ward, dial '0' and then the provided number.
Tell the operator the following information:
- Who you are – a patient, family member or carer.
- That you need a REACH call.
- The name of the ward.
- The bed number you, or the person you care for, is in.
(H) Help is on its way
You will receive help with your concerns from a senior staff member who can address your concerns further.
Find more information and translated resources from the NSW Clincal Excellence Commission website.