Claiming compensation in non-active mining areas

If your property experiences damage due to subsidence, you can lodge a claim online, by email, or by post.

You will need to provide:

• Your contact and property details
• Description and photos of the damage
• Any relevant supporting documents

Claims must be lodged within 12 months of becoming aware that the damage was caused by subsidence. We will acknowledge receipt of all claims within 7 days.
 

A Senior Case Advisor will be assigned to support you throughout the claims process. They will explain the process and expected timeframes to investigate your claim.

If you have any immediate concerns related to the safety or security of your property, you should notify your Case Advisor immediately or call Subsidence Advisory NSW’s 24 Hour Emergency Hotline on 1800 248 083. If there is an immediate threat to life or property call Triple Zero (000).
 

Subsidence Advisory will review your claim for eligibility. If more information is needed, we will contact you.

The findings of the preliminary assessment will determine how the claim is progressed. If the claim is outside the zone of influence of any active or non-active coal mine, the claim will not be accepted.

An in person claim assessment will be booked to carry out a comprehensive assessment of the claim.

If damage is found to be attributable to mine subsidence, a cost estimate for repairs will be prepared.

A claim assessment outcome will be issued outlining the assessment and proposed determination. You may request a no-cost review of your claim outcome within 30 days.

Mine subsidence claims may be accepted, partially accepted, or refused. If your claim is accepted, you will be provided with fair and reasonable compensation in accordance with the cost estimate for repairs.

Accepted claims

You will receive a Deed of Acknowledgement and Release to sign. Once signed by all parties, payment will be made.

Refused claims

If the claim investigation confirms that the claimed damage is not the result of mine subsidence, the claim will not be accepted. A letter and report will be provided to you advising that the claim has not been accepted and the reasons why.