Contact Subsidence Advisory NSW

What to do if you have a subsidence emergency

If you suspect that you have a subsidence emergency or have found a subsidence hole, you should keep away and immediately report it to Subsidence Advisory’s 24 Hour Emergency Hotline on 1800 248 083 who will coordinate a response. If there is an immediate threat to life or property call Triple Zero (000).

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2023-2024 Christmas closure

Subsidence Advisory NSW will be closed from Monday, 25 December 2023 to Friday, 5 January 2024.

We will reopen at 8:30am on Monday, 8 January 2024.

To report a mine subsidence safety issue during this period, please call our 24 Hour Emergency Hotline: 1800 248 083.

Please note that any applications received from Tuesday, 19 December2023 will be processed when our office reopens in January 2024.

Our contact details

Phone: (02) 4908 4300

Email: subsidenceadvisory@customerservice.nsw.gov.au

Opening hours: 8:30am to 4:30pm, Monday to Friday (closed on public holidays)

Post: PO Box 488G, Newcastle NSW 2300

National Relay Service (NRS)

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the NRS can help you.

From 20 April 2021 all users must now be registered to make and receive calls through the NRS. Register for the National Relay Service.

For registered NRS users

24-hour relay call numbers

Voice Relay number: 1300 555 727

TTY number: 133 677

SMS relay number: 0423 677 767

Make an NRS chat call.

Make an NRS captions call.

Feedback

Do you have comments, questions, compliments or concerns?

Subsidence Advisory NSW is committed to providing excellent customer service. If you are unhappy with any of our services, we will look into your concerns and provide a timely and transparent response.

Your feedback helps us to improve our services.

To provide feedback, please email subsidencefeedback@customerservice.nsw.gov.au.