Transcultural Mental Health Line (TMHL)

The TMHL provides mental health and wellbeing information and brief over-the-phone support for culturally and linguistically diverse communities in NSW.

A female carer sitting on a couch with a multicultural senior couple and talking.

Mental health emergencies

If someone is in danger and needs immediate help, call Triple Zero (000).

If you, or someone you know, is experiencing a personal crisis or distress or is thinking about suicide, please call the following services:

Mental health support and advice is available 24 hours a day, 7 days a week from the NSW Health Mental Health Line on 1800 011 511.

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About the Transcultural Mental Health Line

The Transcultural mental health line (TMHL) is a telephone service that supports people from culturally and linguistically diverse backgrounds living in NSW. The service if available to you or anyone you know who needs help.

The line is open from 9am to 4:30pm, Monday to Friday. You can call the TMHL on 1800 648 911.
Contact the TMHL via email at WSLHD-TMHL@health.nsw.gov.au

When you call in, you will receive information in your language and be linked to the right care, which includes:

  • community services
  • counsellors and GPs (doctors)
  • psychologists and public mental health services.

The service offers:

  • culturally responsive in-language over-the-phone support
  • connections to the most appropriate mental health and community services
  • emotional support and information on how to improve your wellbeing and mental health
  • support for you to care for someone with a mental health concern.

Need language support?

If you need language support to talk to this service:

  • call the Translating and Interpreting Service (TIS National) on 131 450
  • state your preferred language and ask for the Transcultural Mental Health Line 1800 648 911.

If you are deaf, or have a hearing or speech impairment, you can call the TMHL through the National Relay Service (NRS) using:

1:50

Welcome to the Transcultural Mental Health Line

This video introduces the Transcultural Mental Health Line 1800 648 911, a telephone service supporting people who live in NSW and who are from culturally and linguistically diverse communities.
 

Read transcript
Video transcript

Welcome to the Transcultural Mental Health Line

[Music]

Maria Cassanti, Centre Manager, Transcultural Mental Health Centre: The Transcultural Mental Health Centre works with our partners to protect and enhance the mental health and well-being of culturally and linguistically diverse communities across the lifespan and their migration experience.

As a New South Wales Health state-wide service, the centre plays a pivotal role in developing accessible and equitable mental health services and programs for diverse populations at local, state and national levels.

The Transcultural Mental Health Centre's new telephone support service is available for people from our culturally diverse communities.

The purpose of the Transcultural Mental Health Line is to connect people to mental health information and care in a way that is trusted, meaningful and helpful.

[Screen shows a woman wearing a red top and wearing a telephone headset talking. A printed poster of the Transcultural Mental Health Line is on the wall in the background with the number and website details]

Maria Cassanti voiceover: When you call the line you will receive information and brief support from experienced clinicians who understand your language and culture.

[Screen shows a young woman speaking on her mobile phone, then a young man sitting at a desk, wearing a headset and speaking to someone, followed by a close-up of a female hand pressing numbered buttons on a telephone]

Maria Cassanti voiceover: If you or someone you know needs help the Transcultural Mental Health Line offers advice on how to improve your well-being and mental health or support for you to care for someone with a mental health concern.

[Screen shows 3 hands holding puzzle pieces and joining them in the centre of the screen, followed by people standing side-by-side smiling holding different signs for the Transcultural Mental Health Centre]

Maria Cassanti voiceover: The line can also link you to the right care in your community including public mental health services, general practitioners, psychologists, counsellors and community services.

For free and confidential support call the Transcultural Mental Health Line on 1800 648 911 or visit the Transcultural Mental Health Centre website. The Transcultural Mental Health Line linking language, culture and mental health care.

[Music]

Resources

We provide resources in 42 languages to promote the Transcultural Mental Health Line. You can:

Related information

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