OT Connect
Learn about OT Connect and its functions. Access guides, book training sessions, and log on via its self-service portal.
What is OT connect?
The TfNSW OT Connect online self-service portal is an online tool that will enable Operators and TfNSW users to raise and track the status of operational technology service requests and incidents.
OT Connect will enable you to easily track the progress of your service requests, incidents and communicate with subject matter experts to solve or fulfil your requests as quickly as possible.
If you have a contractual matter, please contact your TfNSW Contract Manager.
Functions
With OT Connect you can:
- report any issues with the hardware or software
- request additional training or general assistance
- report any issues with automatic passenger counting
- report issues with real time data collection or real time tracking.
Resources
The TCB - OT Connect self service portal user guide (PDF, 2.22 MB) document provides OT Connect Service Portal users an overview of how to access and use the new portal including:
- how to submit and view service requests or incidents; and
- what notifications will be received by users.
How to use the Self Service Portal
How to use the Self Service Portal
This video provides information on how to use the Self Service Portal for lodging TCB requests.
Contact us
If you have any questions about the TCB project please contact us at tcb.team@transport.nsw.gov.au