NSW Trustee and Guardian is closed during the December 2025 and January 2026 holiday period. Find out more information about closure dates and payment dates during this time.
Contact us
Our contact centre hours are Monday to Friday 9am - 5pm. We are closed on Saturdays, Sundays, all National Public Holidays and NSW Public Holidays.
General enquiries
For all general enquiries, call us on 1300 109 290 within Australia or +61 2 9240 0702 from overseas.
NSW Trustee and Guardian
Locked Bag 5115
Parramatta NSW 2124
Make a general enquiry form
For help with specific services
Contact our expert staff who are here to help with our specific services.
Whether you are a new or existing customer, you can contact one of our financial management staff for support.
| Customer type | Contact |
|---|---|
| New customer | Phone: 1300 507 811 Email: customerfoundation@tag.nsw.gov.au |
| Existing customer | Phone your client service team on the 1300 number on your client contact card. If you don't know your 1300 number, call 1300 109 290 |
Send a financial management customer invoice
Email your invoice in PDF or TIFF file format to: clientaccountspayable@tag.nsw.gov.au or post your invoice to:
NSW Trustee and Guardian
Locked Bag 5029
Parramatta NSW 2124
Invoices will be paid within 14 days upon receipt of invoice.
Invoices sent by mail will take longer to process.
Include the financial management customer's name and trust account number (if available) on the invoice.
Financial management enquiries
- request a review of a financial management decision
You can ask us to explain a decision we made - request a review of a financial management order
You can ask a court or tribunal to review the need for a financial manager - make a financial management complaint
Let us know if you are not happy with a decision or service
Whether you are a new or existing customer, you can contact the Public Guardian for support. The Public Guardian make healthcare, lifestyle and medical decisions. They do not make financial decisions.
If you or someone you support is represented by us
| Contact type | Contact |
|---|---|
| Phone: | 1300 076 694 |
| Email: | pg.engagement@opg.nsw.gov.au |
| Fax: | (02) 8688 9797 |
For all other general Guardianship enquiries
| Contact type | Contact |
|---|---|
| Phone: | 1300 361 389 |
| Email: | pg.engagement@opg.nsw.gov.au |
For urgent medical or dental treatmentdecisions call: 1300 076 694.
Do not email urgent requests for medical and dental treatment to pg.engagement@opg.nsw.gov.au. This email is not monitored outside of normal business hours.
Guardianship enquiries
- private guardian support unit
we offer support for private and enduring guardians - request a review of a public guardian decision
ask us to explain a decision we made - making a complaint about the Public Guardian
let us know if you are not happy with a decision or service - request a review of a guardianship order
you can ask a court or a tribunal to review the need for a guardian.
Whether you are a new or existing customer, you can contact one of our expert staff for support.
| Customer type | Contact |
|---|---|
| New customer | Phone: 1300 723 267 Email: clientestablishment@tag.nsw.gov.au |
| Existing customer | Call the 1300 number your client service team provided to reach them directly. If you don't know your 1300 number, call 1300 109 290 |
Additional resources
- find a will
we can check if we have the Will for a deceased person - deceased estate form
a form for beneficiaries to complete to help us administer the deceased estate - someone has died without a Will
find out what happens if someone dies without a Will.
How to request an appointment to make your Will, Power of Attorney and Appointment of enduring guardians documents
- Enter your postcode to find your nearest office or pop-up location.
- Select, 'Request an appointment' or call 1300 10 20 30 to request your appointment.
- If you think you might need a complex Will, you can find out more about our complex Will service or for further enquiries call one of our experts on 1300 10 20 30, Monday to Friday, 9am - 5pm.
We operate offices across NSW and regularly hold temporary pop-up events in regional areas. The pop-up events are held at various local venues, making it easier for everyone to access our services close to home.
At every location, you can create or update your Will, Power of Attorney and Appointment of Enduring Guardian documents with ease, guided by our expert teams.
Please visit our Offices and Pop-up Locations page for more information and addresses.
Hearing and speech loss
National Relay Service call Numbers
Translating and Interpreting Service
Phone: 131 450
When you call the Translating and Interpreting Service, tell the person who answers which language you need and ask them to call us on 1300 109 290 or on the phone number you have been given.
For any media enquiries, contact: media@tag.nsw.gov.au and include your contact details and the deadline for your story.
Requests for an employee to attend court to give evidence must be served directly on the employee concerned.
All other requests should be addressed to the Proper Officer.
| Contact type | Contact |
|---|---|
| informationofficer@tag.nsw.gov.au | |
| Postal mail | The Proper Officer NSW Trustee and Guardian Locked Bag 5115 Parramatta NSW 2124 |
Client contact card
When you become a NSW Trustee and Guardian customer, you might receive a client contact card. You should call the phone number on your card when you need to talk to someone about your situation.
If you have lost your client contact card, call us on 1300 109 290 and we will help you.
Feedback
Questions, suggestions and compliments are always welcome. Feedback helps us enhance our services and deliver the highest standards.
Please email us at info@tag.nsw.gov.au.
Respectful behaviour
Most customers behave respectfully when engaging with NSW Trustee and Guardian. In a small number of cases, customers may behave in ways that are difficult to manage, despite our efforts to assist. Our teams and customers all deserve to feel safe and to be treated with respect.
Respectful behaviour includes all of the following:
- treating us and other customers as you would like us to treat you
- explaining what you need without yelling, threatening or abusing our staff
- listening to our staff so they can help you
- not filming, recording or photographing our staff without their consent.
Unreasonable customer behaviour
Unreasonable customer behaviour is any behaviour by a customer that raises health, safety, resource, or equity issues for our organisation, our staff, or customers. This may be due to the nature, severity, or frequency of the behaviour.
- Abusive, aggressive or threatening behaviour will not be tolerated.
- If you’re aggressive, we may ask you to leave our premises or end a phone call with you.
- If you’re violent or make a threat of violence, we’ll call the police.
Community Guidelines for social media use
Learn more about our terms of use when interacting with us on social media.
Complaints
We are committed to continuously improving our customer service and take all complaints seriously.
If you disagree with us, call and speak to us first so that we can try to help you quickly. If your key contact cannot resolve your concerns, you can ask to speak to a team leader or manager. After speaking to us, if your complaint is not resolved you can make a complaint.
Contact NSW Trustee and Guardian
For general enquiries, call:
- 1300 109 290 within Australia
- +61 2 9240 0702 from overseas
More options to contact us.
Postal address
NSW Trustee and Guardian
Locked Bag 5115, Parramatta NSW 2124
Follow us on social media.