Respectful behaviour
Most customers behave respectfully when engaging with NSW Trustee and Guardian. In a small number of cases, customers may behave in ways that are difficult to manage, despite our efforts to assist. Our teams and customers all deserve to feel safe and to be treated with respect.
Respectful behaviour includes all of the following:
- treating us and other customers as you would like us to treat you
- explaining what you need without yelling, threatening or abusing our staff
- listening to our staff so they can help you
not filming, recording or photographing our staff without their consent.
Unreasonable customer behaviour
Unreasonable customer behaviour is any behaviour by a customer that raises health, safety, resource, or equity issues for our organisation, our staff, or customers. This may be due to the nature, severity, or frequency of the behaviour.
- Abusive, aggressive or threatening behaviour will not be tolerated.
- If you’re aggressive, we may ask you to leave our premises or end a phone call with you.
If you’re violent or make a threat of violence, we’ll call the police.
Customer complaints
Our customer complaints process explains how we manage feedback. For more information, refer to Contact NSW Trustee and Guardian | NSW Government
Business ethics statement
Our Business Ethics Statement guides commercial partners and suppliers on how to work
with us. All suppliers that undertake work on behalf of NSW Trustee and Guardian must do so in accordance with our Business Ethics Statement. Learn more about our Business Ethics Statement (PDF 215.04KB).
Tenders and business opportunities
For information about current and forthcoming NSW Government opportunities visit Opportunities Hub - buy.nsw.
For more information about doing business with NSW Government visit buy.nsw Supplier Hub where you can register your organisation to be notified of future opportunities.
If you need assistance, email buy.nsw@customerservice.nsw.gov.au or call the buy.nsw Service Centre (during business hours):
Phone: 1800 679 289 or International +61 2 8229 2322
NSW Government contracts register
As per the Government Information (Public Access) Act 2009 (No 52) (Part 3, Division 5, section 35), we maintain a register of government contracts that records information about each contract to which NSW Trustee and Guardian is a party that has (or is likely to have) a value of $150,000 (including GST) or more.
A copy of our government contracts register is published on NSW Government eTendering.
The Government Information (Public Access) Act 2009 also requires the contracts register to include a copy of each Class 3 contract, you can access any Class 3 contracts.
To request contract information, please refer to Access to information.
Our corporate details
| Entity name | NSW Trustee and Guardian |
| Entity type | State Government Statutory Authority |
| ABN: | 63 764 821 435 |
| Address | 160 Marsden St, Parramatta NSW 2150 |
| Postal address | Locked Bag 5115 Parramatta NSW 2124 |
Contact NSW Trustee and Guardian
For general enquiries, call:
- 1300 109 290 within Australia
- +61 2 9240 0702 from overseas
More options to contact us.
Between September and November, some customers will receive a survey by email, phone or post about a recent experience with us. The survey feedback will help us improve our services. Read more about these surveys in our News Section