NSW Trustee and Guardian Customer Surveys
NSW Trustee and Guardian will be surveying customers about our services from September through to December 2024. The surveys will help us improve how we listen, learn and act on customer feedback in the future. Some NSW Trustee and Guardian customers will be sent the survey after a specific interaction with either the Public Guardian, Financial Management or Estate Administration teams.
Estate planning for Parents of a child with disability
Read about NSW Trustee and Guardian's collaboration with Down Syndrome NSW (DS NSW).
The Disability Royal Commission’s final report
On Friday, 29 September 2023, the final report of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability was released.
Introduction of MyMedicare
From 1 October 2023, MyMedicare opened for voluntary registration to Australians with a valid Medicare card or Department of Veterans Affairs (DVA) card.
Dementia Behaviour Management Advisory Service (DBMAS)
The Dementia Behaviour Management Advisory Service (DBMAS) is a service provided by Dementia Support Australia
NDIS introduced a new computer system, PACE
On 30 October 2023 the National Disability Insurance Scheme (NDIS) introduced a new computer system called PACE, and a new my NDIS provider portal.
NSW Trustee and Guardian Annual Report 2022-23
Our 2022-23 Annual Report is now available to view and download from our website.
Notice of Wills and estate planning fee changes September 2023
Important announcement of changes to fees for Wills and Estate Planning services dated 16 August 2023.
The NDIA supporting people with disability to make their own decisions
The NDIA have developed a policy to assist people to understand what supported decision making is, and how we can better support people with disability to make decisions in the NDIS.
Connect to services through the Disability Gateway
The Disability Gateway assists all people with disability, their families and carers to find and access services across Australia.
Contact NSW Trustee and Guardian
For general enquiries, call:
- 1300 109 290 within Australia
- +61 2 9240 0702 from overseas
More options to contact us.
Between September and November, some customers will receive a survey by email, phone or post about a recent experience with us. The survey feedback will help us improve our services. Read more about these surveys in our News Section
Postal address
NSW Trustee and Guardian
Locked Bag 5115, Parramatta NSW 2124
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