What can I do?
You can talk to the person or the accommodation service provider about your concerns. When working with service providers, try to come to an understanding about how you can best work together for the person you are guardian for. You can also ask to see their relevant policies to get an understanding of what their position is. If you have tried to address your concerns informally with the service provider without success, you can consider making a formal complaint.
You can also consider other access arrangements that may work, however as the guardian, your primary concern is for the person you are the guardian for. You are not responsible for making a decision that suits other parties.
For example, a relative may submit an access proposal requesting to visit the represented person on a Monday, because that is the only day they don’t work. However, Monday is the day the represented person has art therapy. In this situation you need to prioritise the represented person and not the relative. If the represented person is not willing to miss art therapy to see the relative, then you should explain that to the relative and ask them to propose another time to visit.
In more extreme cases, if the represented person is at risk through contact with someone, you may make a decision to completely deny access.
If you have denied someone access to the represented person and they are still attempting to access them, you may have to consider taking out an Apprehended Violence Order (AVO). The Crimes (Domestic and Personal Violence) Act 2007 was amended in 2012 to allow an appointed guardian to apply for an AVO on behalf of a person who is under guardianship. Sometimes an AVO might be considered when there are concerns about access, however, guardians do not need to have the access function to apply for an AVO. For more information contact your local courthouse, police station, LawAccess or Legal Aid.