We are building a stronger NSW Trustee and Guardian for our customers to ensure that we can continue to deliver high quality services to the people of NSW.
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. We make a difference in the lives of over 45,000 customers each year. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives.
Over time our customer numbers have increased significantly and so has the complexity of their needs. This means the cost to provide some services has also increased. To make sure that we can continue to meet the changing needs of our customers and that our service delivery remains financially sustainable, we are reviewing the fees we charge to deliver services.
The NSW Trustee and Guardian Regulation 2017 regulates how we set and charge fees for services. The changes we are proposing will be made to these regulations.
Where we can charge for services, NSW Trustee and Guardian provides expert advice, with fees kept at an affordable price for the service, or at a competitive rate where comparable in the market. This will not change.
The proposed changes to NSW Trustee and Guardian’s fees are described in the Discussion Paper.
Consultation opened 14 September 2021 and closed 15 October 2021. NSW Trustee and Guardian customers were notified and invited to give feedback.
Please contact us on 1300 109 290 if you have any questions about the proposed fee changes.
