About Victims Services
Learn about Victims Services, our commitment to service and what we do, including the programs and initiatives we administer and the Victims Advisory Board.
Victims Services is here to help. Call the Victims Access Line 1800 633 063 or Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm).
About Victims Services
Victims Services sits within the Department of Communities and Justice. We administer the Victims Rights and Support Act 2013.
We provide access to counselling and financial assistance for victims of crime in NSW under the Victims Support Scheme. We also promote the Charter of Victims Rights and deliver related programs.
Commitment to Service
We're committed to providing our customers with high quality services. Our Commitment to Service outlines how we will do this and what you can expect from us.
Learn more about Victims Services Commitment to Service.
Victims Support Scheme
The Victims Support Scheme provides assistance to victims of violent crime, modern slavery, and road crime in NSW.
The type of support you may be eligible for will depend on your situation. It can include counselling, financial assistance and a recognition payment.
To learn more or make an application, visit Victims Support Scheme.
Programs and initiatives
Victims Services administers the following programs and initiatives:
- Canine Court Companion Program
- Families and Friends of Missing Persons Service
- Specialist Victims Support Service
- Witness Intermediary Service.
National Redress Scheme
The National Redress Scheme for Survivors of Institutional Child Sexual Abuse (the National Redress Scheme) was established in response to recommendations from the Royal Commission into Institutional Responses to Child Sexual Abuse.
Through the NSW Government’s membership of the National Redress Scheme, we help those who have experienced abuse in connection with a NSW government institution.
Learn more about the National Redress Scheme.
Restitution
When a victim of a crime receives financial support under the Victims Rights and Support Act 2013 , the Commissioner of Victims Rights can recover money from a person who has been convicted of the criminal offence, relating to the victim's claim.
Victims Advisory Board
The Commissioner of Victims Rights chairs the Victims Advisory Board. The Board is established under the Victims Rights and Support Act 2013. The Board includes representatives from NSW government agencies and the community. The Board:
- advises the Minister on policies
- consults with victims and relevant groups
- promotes reforms to meet the needs of victims of crime.
Learn more about the Victims Advisory Board.