How to give feedback or make a complaint
Your comments help us improve our services. Raise concerns as early as possible.
1
Speak with staff
The staff caring for you can often help. You can also speak to a local manager or team leader.
2
Contact a Patient Representative
If your concern isn’t resolved, contact:
- Auburn Hospital: (02) 8759 3000
- Blacktown Hospital: (02) 9881 8000
- Cumberland Hospital: (02) 9840 3000
- Mount Druitt Hospital: (02) 9881 1555
- Westmead Hospital: (02) 8890 7014
3
Write to the Chief Executive
Postal address:
Western Sydney Local Health District
PO Box 533
Wentworthville NSW 2145
4
Contact the Health Care Complaints Commission (HCCC)
The HCCC is an independent body for complaints about health services.
- Phone: 1800 043 159 or (02) 9219 7444
- TTY: (02) 9219 5444
- Email: hccc@hccc.nsw.gov.au
- Post: Locked Mail Bag 18, Strawberry Hills NSW 2012
- Fax: (02) 9281 4585
5
Contact the NSW Ombudsman
The Ombudsman can help with complaints about service providers.
- Phone: (02) 9286 1000
- Website: NSW Ombudsman