Former Michael Hill administrative professional Carolyn Casey (pictured above, left) has found her sparkle in her career at Blacktown Hospital – this time, not in diamonds but in healthcare.
Five years after joining Blacktown Hospital, Carolyn is now one of four outstanding individuals recognised at a BMDH event held to mark Administrative Professionals Day.
The ceremony, led by Blacktown and Mount Druitt hospitals (BMDH) Acting General Manager Kelly Watson and Western Sydney Local Health District (WSLHD) Director of Corporate Services Kat Volas, recognised the contributions of administrative staff at BMDH.
Carolyn said she finds deep meaning in her work supporting both patients and colleagues.
“I love the fact that I really do feel like I’m helping patients,” she said.
“I used to pack and sort fancy diamonds which was really fun – but I have found health to be really rewarding, I really feel I have found my niche in life within healthcare.”
On a day-to-day basis Carolyn supports patients who have been newly diagnosed with diabetes, as well as patients with gestational diabetes, ensuring they get the care they need. She also supports various doctors within Blacktown Hospital.
Carolyn expressed gratitude for her team’s support.
“Thank you for the surprise and the nomination, it really meant a lot.”
The following staff were honoured for their dedication and impact:
- Patient Focused Award – Sukhbir Kandola
Recognised for his outstanding service at the Mount Druitt Centre for Addiction Medicine, Sukhbir is known for his respectful communication, attention to detail, and unwavering support for patients and colleagues. - Rising Star Award – Mikayla Carrier
Celebrated for her enthusiasm, compassion, and critical role in implementing eReferrals in Gastroenterology, Mikayla is a team player who consistently goes above and beyond. - Leadership Award – Tanaja Shipley
Honoured for her professionalism, mentorship, and steadfast support of the Western Sydney Diabetes Service team, Tanaja exemplifies what it means to lead with integrity. - CORE Values and Behaviours Award – Carolyn Casey
Recognised for living the NSW Health values of Collaboration, Openness, Respect, and Empowerment, Carolyn is described as a kind and generous team member who supports both staff and patients with grace.
Acting General Manager Kelly Watson described administrative professionals as the unsung heroes of the health service.
“Your expertise and commitment serve as the foundation upon which our daily success is built. You are truly the backbone of this organisation—your efforts don’t go unnoticed. Thank you for all the amazing work you do,” said Kelly.
Award-winner Carolyn offered advice for those considering a role in health administration.
“Be thorough. Follow your instincts and make sure people are properly followed up—even if you’ve already sent a message,” she said. “Especially in health, some enquiries are urgent.”
Administrative Professionals Day is celebrated annually to acknowledge the work of receptionists, executive assistants, office managers, and other vital administrative staff. Originating in the 1950s as National Secretaries Day, the event has grown to reflect the evolving and essential roles of modern administrative professionals.
Interested in joining the WSLHD administrative team? Explore current opportunities here