Blacktown Hospital’s Metabolic Program is transforming lives, and it’s doing so with the help of virtual care.
Clinical Nurse Consultant Annette MacDonald has led the transition from face-to-face group education to the virtual care platform, supporting patients affected by obesity, particularly those with complex medical conditions or who require weight loss to access critical surgeries such as organ transplants, hernia repairs or joint replacements.
“The program is about more than just weight loss,” Annette said.
It’s about helping people improve their overall health, reduce their risk of serious conditions like heart disease and diabetes, and feel supported throughout their journey.
Annette MacDonald
Patients receive care from a multidisciplinary team including endocrinologists, Clinical Nurse Consultants, dietitians, a clinical psychologist, and surgeons (for eligible patients).
Treatment options include lifestyle interventions, medication, and bariatric surgery. The program is fully publicly funded, with no out-of-pocket costs for patients.
A key feature of the program is its use of group telehealth education sessions, which have become a vital part of care delivery.
Virtual care has made a huge difference.
“Patients can join from home, which removes barriers like travel, parking, and time off work. It’s especially helpful for those who feel anxious or isolated due to weight-related stigma.”
Patients consistently report feeling more engaged and motivated after participating in virtual sessions.
Many say the ability to connect with others facing similar challenges has been one of the most valuable aspects of the program.
“We’ve seen higher attendance and better retention since moving to virtual group sessions. It’s easier for people to fit it into their lives, and they feel more comfortable opening up.”
The program uses the NSW Health video call platform, which patients describe as easy to use and accessible.
Behind the scenes, the telehealth team has played a key role in supporting the service.
“The telehealth staff have been amazing,” Annette said.
“We’ve even set up a dedicated MS Teams channel to communicate directly with them, and they respond immediately. It’s made everything run so smoothly.”
During Virtual Care Awareness Week, a stall at Blacktown Hospital showcased the program and its success with virtual care.
Staff and visitors had the opportunity to learn more about how technology is helping improve access, reduce stigma, and empower patients to take control of their health.
Annette encourages other clinicians to consider group telehealth appointments as part of their care models.
“Our patients are often juggling multiple medical appointments. Telehealth helps ease that load,” she said.
“With practice, group discussions online can be just as engaging and effective as in-person sessions.”
It’s a win for patients and for the health system.