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Official information about Coronavirus (COVID-19) from the NSW Government

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Published 15th August, 2019

The NSW Government is committed to enhancing the public availability, dissemination and exchange of information. The NSW Government website ( enables you to quickly and easily access information on the Internet in relation to topics of relevance to New South Wales and its residents.

Quality of information

The NSW Government site is made up of, for the most part, hypertext links to other Internet sites which contain information collated and presented by government agencies, third-party organisations and individuals.

This website is presented by the Department of Customer Service for the purpose of disseminating information free-of-charge for the benefit of the public.

Information on this site is provided as general information only and is not intended as a substitute for advice from a qualified professional.

The Department of Customer Service recommends that users exercise care and use their own skill and judgment in using information on this site and that users carefully evaluate the accuracy, currency, completeness and relevance of such information. Users should take steps to independently verify the information on this site and, where appropriate, seek professional advice.

If there is any material that you consider to be misleading or inaccurate, please let us know so that it may be corrected if necessary.

Site security

Users should be aware that the internet is, by its nature, an insecure public network that gives rise to a potential risk that third parties may view, intercept or interfere with your dealings, including through the use of viruses. The Department of Customer Service does not guarantee the security of this site or that all material available on this site is free from viruses. Users are advised to exercise care and discretion in the information they choose to make available on or through this site and to take adequate precautions to protect against viruses that may interfere with or damage your technical devices, hardware, software or data.

Links to external sites

This website contains links to other websites. These links have been included on this site with the intention of increasing the information available to you. If you use these links, you may leave this website. The Department of Customer Service has no control over linked sites, and as a result:

  • we make no guarantees in relation to the security of linked sites and cannot accept liability in relation to security issues arising should you choose to visit those sites;
  • we cannot accept responsibility or liability for any loss, damage, cost or expense you might incur if you rely on information which appears on linked sites;
  • when you visit a linked site, you will be subject to the privacy policy of that site and will no longer be protected by the Department of Customer Service privacy policy;
  • we are not responsible for the views, opinions, standards or information expressed on linked sites. The provision of a link does not imply that the Department of Customer Service endorses those sites or the people or companies who own them, and vice versa.

The providers of the linked sites often have their own applicable terms of service, protocols and standards in relation to their sites and the information which appears at them. We urge you to familiarise yourself with those terms of service, protocols and standards. The Crown in right of the State of New South Wales acting through the Department of Customer Service:

  • does not guarantee or warrant and does not represent that the information accessed on and through this site is complete, current, reliable or free from error;
  • accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this website or on any linked site;
  • does not accept responsibility or liability for any loss, damage, cost or expense you might incur as a result of the use of or reliance upon the materials which appear on or are accessed through this site;
  • does not warrant that the material accessed on or through this site is free of computer viruses or other contamination;
  • does not warrant that any third party material on external linked sites does not infringe third party intellectual property rights.

The NSW Government site displays custom Google Maps. Under the Google Maps/Google Earth Additional Terms of Service, if you access, download or use Google Maps/Google Earth, you are bound by the Google Maps/Google Earth Additional Terms of Service, including the Google Privacy Policy.

The NSW Government site has been designed and made available as an Internet search tool only. As such you should be aware that the information you obtain from your NSW Government search will depend upon the search topic and method that you use. Similarly, the NSW Government site is not intended to be, and should not be relied upon as, the ultimate and complete source of information on any particular topic.

Bearing in mind the importance of freedom of expression to our democratic society, the NSW Government does not endorse or support the views, opinions, standards or information expressed at the linked sites. Similarly, you should not interpret the absence of a link from the NSW Government site to any particular third-party site as a criticism or comment by the NSW Government on the provider or content of that site.

The links which appear at the NSW Government site have been set up as an information source only and with the NSW Government's desire to promote multiculturalism, tolerance and diversity in our society in mind. As such, you should appreciate that despite the efforts of the NSW Government to review and asses the suitability of the linked sites, some material which appears at those sites may cause offence or upset to some visitors. The NSW Government regrets any such offence or upset caused.

Third party intellectual property

This website contains third party material and provides access to third party material which may or may not be identified. Wherever a third party holds copyright in material presented on this website, the copyright remains with that party. Their permission may be required to use the material and you should contact that party directly.

You must check and comply with the licensing information for each item of material that you wish to use. This may require you to contact the relevant agency to confirm whether the material is licensed pursuant to a Creative Commons licence or the third party copyright owner for permission to use the material.

Links to this site

If you plan to create a link to this website, please note these conditions:

  • links must be to the homepage or other high level page;
  • logos, emblems and trade marks of the NSW Government and its related agencies must not be used for web linking purposes;
  • the website should be opened in a new window and not within a frame of your own branding;
  • you must not use the link to provide, or in any way imply, endorsement of your organisation, services or products by the NSW Government or its cluster agencies;
  • you must not pass off content from this website as your own.

Images of people now deceased

The Department of Customer Service is aware that many Aboriginal people and Torres Strait Islanders are offended by the depiction of deceased members of their communities. While we have made every effort to ensure that only pictures of Aboriginal people and Torres Strait Islanders still living are used on this site, visitors to the site are warned that it may contain images of people now deceased. Please let us know if you know of the death of any Aboriginal or Torres Strait Islander person depicted on this site.

If you have any enquiries about the NSW Government website, please contact the Department of Customer Service.

Privacy statement

Published 1 July 2019.

This website is maintained by the New South Wales Department of Customer Service. This Privacy Policy applies to all the publicly accessible pages on this site located at

The Crown in right of the State of New South Wales acting through the Department of Customer Service (Department of Customer Service) does not have any responsibility for the privacy policies or practices of third party sites linked to this site.

If you have any questions about this site, or the application of this Privacy Policy or a request for access to information held please contact:

Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Ph: (02) 9619 8672

Users of this site are entitled to expect that any information collected as a result of that use will be treated within the terms of the New South Wales Government's privacy responsibilities and obligations. The New South Wales Government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998.

What information do we collect?

When you look at the pages on this site, our computers automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it;
  • your top-level domain name (for example .com, .gov, .au, .uk etc.);
  • the address of your server;
  • the date and time of your visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited; and
  • the type of browser and operating system you have used.

'Cookies' are small pieces of text data that a web server can store on, and later retrieve from, a user's computer. They do not personally identify you, but do identify your browser. Cookies can be either 'persistent' or 'session' based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.

This site uses persistent cookies.

They record your preferences in relation to your use of the site and provide us with other information about your enquiry that allows us to recognise your browser if you return to this website in the future. This allows the Department of Customer Service to present information that may be most relevant to you based on your previous visits. They also help the Department of Customer Service to understand what parts of the site users find the most useful and improve the effectiveness of the website.

The cookies on this site do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the internet. The Department of Customer Service makes no attempt to associate cookies with users' names or identities. Our server cannot find out your name or email address, or anything about your computer, by using cookies.

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for Department of Customer Service to identify patterns of usage of the site. This will assist us in improving this site and the services offered on it.

The Department of Customer Service will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or in a way that would breach the New South Wales Privacy and Personal Information Protection Act 1998.

What exceptions are there to this rule?

The Department of Customer Service will collect, use and disclose more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published Department of Customer Service pages;
  • unauthorised tampering or interference with files published on the site;
  • unauthorised attempts to index the contents of the site by other sites;
  • attempts to intercept messages of other users of the site;
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the site by other users.

The Department of Customer Service reserves the right to make disclosures to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed.

In the event of an investigation, the Department of Customer Service will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by the Department of Customer Service for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

What will we do with information provided as feedback?

The Department of Customer Service provides feedback facilities on this site to allow users to provide input into the future development of the site and to comment on the provision of service by the Department.

Users provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.

The Department of Customer Service may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Facebook Pixel use

The Department of Customer Service uses Facebook remarketing pixels to aid in customised, targeted follow-up advertising. The Department may display interest-based ads to you when you are using Facebook through Facebook’s Custom Audience Tool. This tool allows us to personalise our ads based on your interests, demographics, location and any previous interactions with us.

Our website ( uses the Conversion Tracking Facebook Pixel to allow us to follow your actions once you have been redirected to our website via clicking on one of our Facebook ads. This assists us in recording the effectiveness of Facebook ads for reporting and market research purposes.

The data collected through the Facebook Pixel and provided to us is aggregated and remains anonymous, meaning that we cannot see the personal information of the individual user. However, the collected data is also saved and processed by Facebook and used in accordance with Facebook’s Data Use Policy.  

The Department may also share information about your use of our website and your interactions with our Facebook ads with our trusted social media, advertising and web analytics partners, including Google Analytics and Hotjar (website usage not reported individually).

Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. A cookie will be saved onto your computer for these purposes.

Please visit Facebook Ad Preferences if you wish to revoke your permission.

Newsletter subscriptions

The Department of Customer Service is requesting this information from you so that we can provide you with regular updates about NSW Government activities through an email newsletter.

For the same purpose, the Department may provide this information about you to a service provider contracted to distribute the email newsletter.

The Department will not disclose your personal information to anybody else unless we are required to do so by law - for example if the information is needed in an emergency or for a law enforcement purpose.

Providing us with the requested information is not required by law. However if you choose not to provide us with the requested information we cannot send you the email newsletter.

The email newsletter is offered as an ‘opt in’ subscription. You can 'opt out' at any time by clicking the unsubscribe link at the bottom of the newsletter.

You may request access to your information at any time. To access or update your personal information, or for more information on our privacy obligations, ask to speak to our Privacy Officer.

Who else has access to information within the Department?

The Department of Customer Service captures this information on its own computers and through the use of third-party analytical software such as Google Analytics. Access to the raw data is restricted to a limited number of officers in the Department of Customer Service for the purpose of analysis and to report on the success of the site in meeting the Department's communication and access objectives.

If you would like to access information held about you by the Department please contact:

Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Ph: (02) 9619 8672

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

Google Maps/Google Earth additional terms of service

The NSW Government site displays custom Google Maps. Under the Google Maps/Google Earth Additional Terms of Service, if you access, download or use Google Maps/Google Earth, you are bound by Google Maps/Google Earth Additional Terms of Service, including the Google Privacy Policy.

Published 15th August, 2019
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