How parents and carers can be involved
Parents and carers are regularly involved in consultations with NESA. This is done by meeting with parent and carer groups across government, non-government and independent schools.
These consultations are an opportunity for parents and carers to express ideas and raise concerns relating to students' education.
You can voice your opinion or issue with NESA by joining your:
- individual school's parent and citizen committee
- school sector parent and carer group (large groups that represent parents and carers in a specific school environment).
The following are groups that NESA consults with across different school sectors and environments.
Complaints handling
You can raise a complaint, compliment or suggestion about a school or about NESA, and each is handled through a different process.
Complaints about a school
If your feedback relates to a school, how you raise it depends on the type of school. You'll need to contact:
- the NSW Department of Education for feedback about public schools, early childhood or after- hours childcare services, or
- the school directly for non-government schools. If this isn't appropriate, follow the raising concerns information and process to make the complaint to NESA.
Complaints about NESA
NESA will resolve complaints about NESA services in a timely and fair way.
You can make a complaint online or download the complaint form (DOCX 28.13KB) and email it to complaints@nesa.nsw.edu.au.
Complaints that are not resolved can go to an investigation or internal review. For more information, see our complaint handling policy and process.