Business Services 2015 HSC exam pack (archive)
2015 Business Services HSC exam paper
Marking guidelines
Marking guidelines are developed with the exam paper and are used by markers to guide their marking of a student's response. The table shows the criteria with each mark or mark range.
Sample answers may also be developed and included in the guidelines to make sure questions assess a student's knowledge and skills, and guide the Supervisor of Marking on the expected nature and scope of a student's response. They are not intended to be exemplary or even complete answers or responses.
Marking feedback
Select from the sections below to view feedback from HSC markers about how students performed in this year’s exam.
Use the feedback to guide preparation for future exams. Feedback includes an overview of the qualities of better responses. Feedback may not be provided for every question.
Feedback on written exam
Candidates showed strength in these areas:
- identifying that a worker's performance suffers if work/life balance is not maintained (Q16a)
- identifying strategies that a business could implement to help workers maintain work/life balance (Q16b)
- identifying an advantage and a disadvantage of using email for business communication (Q17a)
- recognising the need to ensure an appropriate tone is used in business email communication (Q17b)
- identifying the risks of storing personnel records in electronic formats (Q18b)
- identifying TWO current environmental issues applicable to the business services industry and outlining how these issues can be addressed (Q19b).
Candidates need to improve in these areas:
- recognising that a worker's personal life can also be affected (Q16a)
- recognising that email communication must be proofread carefully for style, format and accuracy (Q17b)
- identifying a classification system suitable for organising personnel records and providing a justification (Q18a)
- addressing all aspects of the question (ie creation, maintenance and removal) and relating the answer specifically to personnel records (Q18c)
- understanding how emerging technologies have affected work practices in the business services industry (Q20).
Candidates showed strength in these areas:
- demonstrating some understanding of work health and safety legislation
- recognising the importance of complying with work health and safety legislation
- identifying safe work practices and procedures, for example, evacuation drills.
Candidates need to improve in these areas:
- using industry terminology
- understanding the relationship between a health and safety committee and the compliance with work health and safety (WHS) legislation
- including relevant workplace examples that link the role and responsibilities of a WHS committee to compliance of WHS legislation.
Candidates showed strength in these areas:
- understanding the importance of providing quality customer service
- providing responses that are of appropriate length.
Candidates need to improve in these areas:
- including workplace examples that are Business Services related
- improving the structure and flow of extended responses.
HSC exam resources
Search for more HSC standards materials and exam packs.
Business Services syllabus
Find out more about the Business Services syllabus.
Request accessible format of this publication.