Tourism, Travel and Events 2015 HSC exam pack (archive)
2015 Tourism, Travel and Events HSC exam paper
Marking guidelines
Marking guidelines are developed with the exam paper and are used by markers to guide their marking of a student's response. The table shows the criteria with each mark or mark range.
Sample answers may also be developed and included in the guidelines to make sure questions assess a student's knowledge and skills, and guide the Supervisor of Marking on the expected nature and scope of a student's response. They are not intended to be exemplary or even complete answers or responses.
Marking feedback
Select from the sections below to view feedback from HSC markers about how students performed in this year’s exam.
Use the feedback to guide preparation for future exams. Feedback includes an overview of the qualities of better responses. Feedback may not be provided for every question.
Feedback on written exam
Candidates showed strength in these areas:
- identifying the promotional benefits of emerging technologies
- realising that impacts can be both positive and negative
- providing numerous examples of energy efficiency
- understanding the benefits of social media to promotion and advertising
- identifying social media that allows for feedback and comments
- listing procedures to minimise damage to the environment
- understanding environmentally sustainable practices
- providing examples of environmental strategies
- demonstrating knowledge of AFTA and ecotourism
- understanding ecotourism accreditation
- understanding the role of WHS bodies
- describing safety signs
- giving examples of feedback collection methods.
Candidates need to improve in these areas:
- understanding the word ‘compliance’ and providing industry-specific examples
- using examples that relate specifically to the Tourism, Travel and Events industry
- identifying specific types of technology used in the industry
- providing examples of emerging technology rather than examples of old technologies such as television
- differentiating between a strategy and a procedure
- providing a greater range of examples and not concentrating on just one, for example, recycling
- understanding the term ‘accreditation’
- demonstrating knowledge of a range of industry bodies
- generalising rather than giving specific examples and detail
- understanding the importance of staff feedback for improved customer service
- identifying complaints as feedback.
Candidates showed strength in these areas:
- listing a variety of geographic features
- knowing the climate and geographical features of South Australia
- identifying the location of South Australia
- identifying Adelaide as the capital and gateway of South Australia
- providing details of the Barossa Valley, Lake Eyre and Kangaroo Island.
Candidates need to improve in these areas:
- knowing where the capital city is located in South Australia
- describing locations accurately
- accurately listing tourism products
- demonstrating knowledge of South Australia
- providing details of attractions or sites
- recognising cultural, environmental and social areas of significance
- avoiding confusion with attractions from Victoria
- including facts rather than generalised comments.
Question 23
Candidates showed strength in these areas:
- providing relevant industry examples for selling techniques
- understanding selling as a process
- demonstrating industry knowledge
- understanding selling benefits to clients
- listing a wide range of workplace knowledge
- linking the importance of workplace knowledge with customer service and a professional business
- providing strong examples of product knowledge
Question 24
Candidates showed strength in these areas:
- using event industry terminology such as bump in and bump out
- detailing lists of information relating to an event set-up
- identifying more than one phase in event staging
- differentiating between on-site and off-site registration
- identifying details familiar to a marathon event.
Candidates need to improve in these areas:
- detailing industry-specific registration systems such as Eventspro, Summit, Ivvy
- knowing how different registration methods affect the event-management team
- providing a logical order of event staging phases.
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Tourism, Travel and Events syllabus
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